11bed Privacy Policy — Your Data is Safe With Us

1Introduction

11bed (https://11bed.click) places the highest importance on its users' privacy. This Privacy Policy explains how we collect, process, store, and protect your personal information.

By registering or using 11bed's services, you agree to this Privacy Policy. We never misuse your data or sell it to third parties.

This policy has been prepared in accordance with international data protection regulations (following GDPR principles) and the guidelines of 11bed's licensing authority.

2What Information We Collect

11bed collects two types of data — information you provide directly and information collected automatically.

Information You Provide Directly:

• Name, date of birth, nationality
• Email Address & Mobile Number
• Residential Address
• National ID or passport number (for KYC verification)
• Payment method details (Mobile Pay, Nagad numbers, etc.)

Automatically Collected Information:

3Why We Use Your Data

11bed uses your information for the following purposes:

• Account Creation & Management: To handle registration, login, identity verification, and account security.
• Providing Betting Services: To place bets, process results, handle payouts, and distribute bonuses.
• Financial Transactions: To maintain records of deposits, withdrawals, and transactions.
• Customer Support: To address your questions, complaints, and requests.
• Regulatory Compliance: For fraud prevention, AML verification, and regulatory reporting.
• Service Improvement: To analyze user behavior and improve the platform.
• Marketing Communications: To send you relevant offers and updates, only with your consent.

We do not use your data beyond the purposes stated above. Each use has a lawful basis — contractual obligation, legal requirement, or your explicit consent.

4Sharing Data with Third Parties

11bed does not sell your data to third parties. However, there are certain situations where sharing may be necessary:

• Payment Processors: To process deposits and withdrawals, necessary information is shared with payment gateways such as Mobile Pay and Nagad. These third parties are bound by their own privacy policies.
• Identity Verification Services: With licensed verification agencies as part of the KYC process.
• Technology Partners: With cloud server and cybersecurity service providers for platform operations.
• Regulatory Authority: When required by legal obligations or regulatory investigations.
• Law Enforcement Agencies: To assist with court orders or fraud investigations.

5Cookie Policy

11bed uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience.

We use three types of cookies:

• Essential Cookies: Required for login sessions and security. The platform cannot function without these.
• Functional Cookies: To remember your language preferences, display settings, and last-used payment method.
• Analytics Cookies: To understand which pages get the most traffic and where issues occur. This data is fully anonymized.

You can disable cookies through your browser settings. Keep in mind that turning off essential cookies may cause some features to stop working.

6How Long We Retain Your Data

11bed does not retain any data longer than necessary. Retention periods are outlined below:

• Account Information: For the duration of the active account and up to 5 years after closure (as required by regulatory obligations).
• Financial Transaction Records: Minimum 5 years (in accordance with AML regulations).
• KYC Documents: 5 years after account closure.
• Customer Support Contact: 2 years.
• Log Data: 90 days.
• Cookie Data: Session cookies — deleted when the browser is closed; persistent cookies — up to 1 year.

After the retention period, data is securely deleted or anonymized so no individual can be identified.

7Your Rights

As an 11bed user, you have several rights over your own data. It's important that you're aware of them:

To exercise any of these rights support@11bed.clickEmail us at. We will respond within 30 days.

8Security Measures

11bed uses industry-standard security technology to keep your data protected:

• SSL/TLS Encryption: All website and app communications are encrypted.
• AES-256 Data Encryption: Sensitive data stored in our database is encrypted.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Real-Time Fraud Detection: Unusual activity is detected automatically.
• Regular Security Audits: Regular audits are conducted by a third-party cybersecurity team.
• Data Backup: Data is backed up across multiple secure servers.

That said, no online activity can ever be completely secure. Please use a strong password and never share it with anyone.

9Minors' Privacy

11bed strictly does not serve anyone under the age of 18. We do not knowingly collect any personal information from minors.

If a minor registers on 11bed by any means and we become aware of it, that account will be closed immediately and all associated data will be deleted.

If you believe a minor in your household is using 11bed, please contact us immediately.

10Communication & Updates

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please get in touch with us:

• Email: support@11bed.click
• Live Chat: Available 24 hours a day
• Response Time: Usually within 24–48 hours

This Privacy Policy may be updated from time to time. When changes are made:

• A notification will be sent to your registered email.
• The "Last Updated" date on this page will be changed.
• For significant changes, you may be asked to provide consent again.