1. Home
  2. FAQ
Frequently Asked Questions

11bed FAQ — All Your Questions Answered in One Place

Whether your question is about registration, payments, bonuses, betting, or security — you'll find clear answers right here. Browse by category below or use the search bar.

50+ FAQ
7 Categories
24/7 Live Support
98% Issue Resolution Rate
<2 minutes Average Response Time
Bengali Full Support in Bangla
365 Days of Active Support

Everything You Need to Know About 11bed

11bed is one of Bangladesh's most popular online betting platforms, with thousands of users placing bets every day. We receive a wide range of questions daily — about the registration process, how to make payments, how to claim bonuses, where to download the app, and more. This FAQ page provides straightforward answers to all of those questions. If you still can't find what you're looking for, our support team is always here to help.

No results found. Try different keywords or get in touch with our support team.

Account

To register on 11bed you'll need: an active Bangladeshi mobile number, an email address, a strong password, and your correct date of birth. You must be 18 years of age or older. KYC identity verification may be required in some cases.

Each person may only open one 11bed account. Creating multiple accounts with the same mobile number or email address is strictly prohibited. If multiple accounts are detected, all accounts may be suspended and any funds held may be forfeited.

Yes, once your account is verified you can update your email address or mobile number from Profile Settings. Additional identity verification may be required for these changes. Contact support@11bed.click for assistance.

To close your account, send an email to support@11bed.click. If you have a remaining balance, please withdraw it first. As part of responsible betting, 11bed also offers a temporary self-exclusion option — if you need it Responsible Gaming View page.

Payments & Withdrawals

11bed supports Mobile Pay, Nagad, Rocket, Upay, and bank transfer. Mobile banking methods are the fastest — deposits and withdrawals typically complete within 3 to 5 minutes. For more details Payment View page.

The minimum deposit at 11bed is just ৳200, and the minimum withdrawal is ৳300. Deposit limits may vary slightly depending on the payment method. Withdrawal limits increase once account verification is complete.

Mobile banking withdrawals are typically processed within 3 to 15 minutes. Bank transfers may take 1 to 2 business days. During peak hours, processing times may be slightly longer. If you experience any issues, please contact our support team.

Your balance usually updates within 5 minutes. If it hasn't updated after 15 minutes, contact us at support@11bed.click with your transaction ID and a screenshot. The issue will be resolved promptly.

Bonuses & Offers

A welcome bonus is automatically credited on your first deposit after registration. The bonus amount and terms may change from time to time. To view the current offer Latest Promotions visit the page.

No, bonuses cannot be withdrawn directly. You must meet the specified wagering requirements by playing through the bonus, after which the resulting balance becomes withdrawable. Each bonus has its own rollover conditions — see the offers page for details.

Yes, 11bed offers daily cashback, reload bonuses, and special event promotions for active members. Stay logged in and check the promotions page regularly so you never miss an offer.

Betting

11bed offers betting across 100+ sports and e-sports categories — including cricket, football, tennis, badminton, basketball, and volleyball. Use Live Betting to place wagers at real-time odds on matches already in progress.

Once a bet is confirmed, it generally cannot be cancelled. However, a Cash Out option is available in some cases, letting you settle part or all of your bet before the match ends. When available, the Cash Out option appears directly on the bet slip.

If a match is fully cancelled, your stake will be refunded. Specific rules apply for partial cancellations or rescheduled matches. For more details, Terms & Conditions See here.

The minimum bet at 11bed generally starts from ৳10, though limits vary by sport and market. Maximum bet limits depend on your account level and the event.

Security

Yes, 11bed is a fully SSL-encrypted platform. Your personal information, banking data, and login credentials are protected with the highest level of security. We never share your information with third parties.

Log in to your account and go to Settings → Security → Two-Factor Authentication to enable it. 2FA works via OTP verification on your mobile. Keeping it enabled significantly reduces the risk of unauthorized access to your account.

Change your password immediately and notify us at support@11bed.click. Our security team will investigate promptly. Log out of all active sessions if possible. Never share your password with anyone.

About the App

The 11bed app is available directly from our Download Available from the page. The Android APK can be installed directly. iOS users will find instructions on the same page.

You'll need to enable "Unknown sources" or "Install unknown apps" on Android. Go to Settings → Security → Unknown Sources and turn it on, then install the APK file. If the issue persists, check that your phone has enough storage space.

Yes, the same account and password work on both the app and the website. Your balance, betting history, and bonuses are all synchronized.

If you can't find your answer here: Reach us via live chat or at support@11bed.click. Full Bengali support is available 24/7.

Quick Links
Account Related
Payments & Withdrawals
Bonuses & Offers
Betting
Security
About the App
Contact Support

If you can't find your answer here, our support team is always ready to help.

Email Support
support@11bed.click
Live Chat
Active 24/7
Response Time
< 2 mins
Useful Links
New Registration Log In Latest Offers Payment Methods Download the App Responsible Gaming

Why choose 11bed?

The features that keep you coming back to our platform.

Fastest Payout

11bed is known for the fastest payouts in Bangladesh. On average, funds reach your Mobile Pay or Nagad account in just 3 minutes.

Live Betting

Real-time odds on 100+ sports. Place bets while the match is live and track scores as they happen.

Generous Bonuses

From welcome bonuses to daily cashback — 11bed's bonus offers are among the best in the market.

Full Bangla Support

The entire platform is in Bengali, and so is our support team — no language barriers, ever.

Mobile App

A smooth, easy-to-use app on both Android and iOS. Bet from anywhere, anytime.

Secure Platform

SSL encryption, 2FA protection, and a strict KYC process keep your account secure at all times.

Need More Help?

If you can't find your answer in the FAQ, contact us directly.

Email Support

Email us at support@11bed.click. We typically reply in Bengali within 1 hour.

Live Chat

Log in to your account and get instant help via live chat. Bangla support is available 24/7.

Terms & Conditions

For full details on betting rules, payment policies, and terms & conditions Terms View page.

Got questions? Get started now

New here? Register for free and claim your welcome bonus. Already a member? Log in and keep betting.

Register for Free Log In

For ages 18+ only. Please gamble responsibly.

বাংলা